Frequently Asked Question

-- How to best search the Knowledgebase to find answers
Last Updated 6 days ago

When you first open the Support Centre Home page, right at the top is a search line: Search our knowledge base.

Type a word or phrase and click Search or just press the Enter key, and a list of topics that match what you typed will be displayed. Click on the relevant one.

You may also enter a part of a word. It is better to type fewer letters than too much.

Whatever you type in will be matched exactly, so keep the search phrase short - a single word is probably best - and try and use a word that is most likely to be included in the subject matter you are interested in.

If nothing that is show is relevant then try an other word - there is a search field on the right side near the top - type a new search word and press the Enter key.

If you can't find an answer to your question, click on Open a New Ticket, log in with your user name and password and send us your query.

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